Shipping & Delivery
AUSTRALIA
All orders will be dispatched from Melbourne, Australia
- Order Processing Time: All orders are processed in 1 business day. Please contact our Customer Service Team via support@heneit.com if your order has not been processed in the above-stated Processing Time.
- Estimated Delivery Time: We provide Free Express Shipping on all orders via Australia Post Express (1-3 Business Days).
Please Note: We will provide a valid tracking number on the same day your order is dispatched. To ensure you receive the highest quality products and service, it is the buyer’s responsibility to track their package using the provided tracking number.
If the estimated delivery time has passed and you have not received your order, please contact us at support@heneit.com or simply use the live chat button in order to get a swift response. While most orders are delivered within the estimated timeframe, feel free to reach out if you need assistance. We appreciate your business and look forward to serving you!
INTERNATIONAL SHIPPING
We ship worldwide from Melbourne, Australia.
- Order Processing Time: All international orders are processed within 1-2 business days. Please contact our Customer Service Team via support@heneit.com if your order has not been processed in the above-stated Processing Time.
- Flat Rate Shipping: Flat Rate Express Shipping of AUD$25 applies to all international orders for a single product.
- Estimated Delivery Time: Delivery typically takes 8-12 business via Australia Post Express Shipping. after order processing. There may be a slight delay in the transit time due to different package destination and their custom process. Usually, your order will arrive within the specified estimated delivery period.
Taxes, import duties, and charges are not included in the sale of the item. It is the responsibility of the buyer.
If the estimated delivery time has passed and you have not received your order, please contact us at support@heneit.com or simply use the live chat button in order to get a swift response.